Question 1

What is the minimum deposit to get started?

Accepted Answer

You can open and fund an account from a minimum of £180. You're welcome to add more to your balance whenever it suits your plans.

Question 2

How do I withdraw my money?

Accepted Answer

Simply request a withdrawal from your dashboard whenever you want. Your funds are returned to your nominated payment method, subject to standard processing windows.

Question 3

Is my capital kept safe?

Accepted Answer

Accounts use industry-standard security and identity checks. Like all investments, your capital carries risk and can fall as well as rise in value.

Question 4

How long does it take to start investing?

Accepted Answer

Most members finish signing up in just a few minutes. Once your opening deposit has cleared, you can launch your plan immediately.

Question 5

Will there be any surprise fees?

Accepted Answer

All fees are transparent and shown before you agree to anything. You'll always know exactly what you're paying — nothing hidden.

Question 6

What is the minimum age to invest?

Accepted Answer

You must be 18 or older to create an account and invest. You'll need to verify your age and identity as part of the sign-up process.

Question 7

Which payment methods can I use?

Accepted Answer

We accept major debit and credit cards, bank transfers, and selected e-wallets and crypto options. You'll see the full list of available methods at the deposit screen.

Question 8

When can I reach customer support?

Accepted Answer

Our team is available Monday through Friday, 9:00 to 18:00. We aim to respond to all enquiries within one business day.

Question 9

What happens with tax on my investment returns?

Accepted Answer

Tax on any investment gains follows the rules in your country and is your own responsibility. We suggest keeping detailed records and consulting a tax professional.

Question 10

What is KYC verification and why do I need it?

Accepted Answer

KYC (Know Your Customer) is a standard identity check. It protects your account security and is a normal requirement when opening an investment account.

Question 11

Do I need trading experience?

Accepted Answer

Not at all. Every member has a dedicated personal financial analyst who guides you every step of the way, so prior market knowledge is not needed.

Question 12

Who makes the investment decisions for my account?

Accepted Answer

A dedicated financial analyst, working with AI-powered tools, tailors decisions to your goals and risk tolerance. Human expertise leads — technology supports it.

Question 13

Is the platform regulated and compliant?

Accepted Answer

Yes — we meet all UK financial regulations and cybersecurity standards, with built-in account protection and verification safeguards.

Question 14

Can I add more money to my account later?

Accepted Answer

Absolutely. You can deposit more at any time and work with your analyst to update your plan as your circumstances and goals change.

We're here to help.